Thank you for using LiveChatWith.Us!
These Terms of Use ("Terms") apply when you use the services of LiveChatWith.Us or our affiliates, including our application programming interface, software, tools, developer services, data, documentation, and websites (collectively, "Services"). The Terms include our Service Terms, Sharing & Publication Policy, Usage Policies, and other documentation, guidelines, or policies we may provide in writing. By using our Services, you agree to these Terms. Our Privacy Policy explains how we collect and use personal information.
To use our platform, you must meet the minimum age requirement of 13 years old. If you are under 18, you need to get permission from your parent or legal guardian first. If you are registering on behalf of someone else or a company, you must have the proper authorization to accept our Terms of Use. It's important that you provide truthful and complete information during registration. Your account access credentials should not be shared with others outside of your organization, and you are accountable for all actions made under your account.
(a) Requirements for Use: To access and use LiveChatWith.Us, you must be at least 13 years old. If you are under 18, you must have your parent or legal guardian’s permission to use the Services. You must provide accurate information while registering for an account and should not share your account information with anyone outside your organization. You are solely responsible for all activities that occur using your account. By using the Services, you agree to comply with the Terms and all applicable laws. LiveChatWith.Us and its affiliates own all rights, title, and interest in and to the Services.
(b) Feedback: We value your feedback, comments, ideas, proposals, and suggestions for improvements. By providing any of these, you agree that LiveChatWith.Us may use them without restriction or compensation to you.
(c) Restrictions: You may not use the Services in a way that infringes, misappropriates, or violates any person's rights. You may not attempt to discover the source code or underlying components of models, algorithms, and systems of the Services, except to the extent such restrictions are contrary to applicable law. You may not use the output from the Services to develop models that compete with LiveChatWith.Us. Except as permitted through the API, you may not use any automated or programmatic method to extract data or output from the Services, including scraping, web harvesting, or web data extraction. You must comply with all rate limits and other requirements mentioned in our documentation. You may use Services only in geographies currently supported by LiveChatWith.Us. You may not buy, sell, or transfer API keys without our prior consent or send us any personal information of children under 13 or the applicable age of digital consent.
(d) Third-Party Services: If you use any third-party software, services, or other products in connection with the Services, they are subject to their own terms, and we are not responsible for them.
(a) Input and Output: You can provide Input to LiveChatWith.Us and receive Output generated by LiveChatWith.Us based on your Input. Input and Output are collectively referred to as “Content.” You own all Input subject to your compliance with these Terms. LiveChatWith.Us assigns to you all its right, title, and interest in and to Output, subject to your compliance with these Terms. This means that you can use Content for any purpose, including commercial purposes like sale or publication, if you comply with these Terms. LiveChatWith.Us may use Content to provide and maintain the Services, comply with applicable law, and enforce our policies. You are responsible for Content, including ensuring that it does not violate any applicable law or these Terms.
(b) Similarity of Content: Due to the nature of machine learning, Output may not be unique across users and LiveChatWith.Us may generate the same or similar Output for multiple users. For instance, you may provide Input to a model like “What is the capital of France?” and receive Output such as “Paris.” Other users may also ask similar questions and receive the same response. Responses generated for other users are not considered your Content.
(c) Use of Content for Service Enhancement: We do not utilize any API Content that you provide or receive to enhance or develop our Services. However, we may use Non-API Content from other Services to improve and develop our Services further. For more information on how Non-API Content may be used to enhance model performance, please refer to our guidelines. If you do not want us to use your Non-API Content to improve our Services, you can choose to opt out by filling out a form. Please note that this may restrict our ability to improve our Services to better meet your specific needs.
(d) Precision: The field of artificial intelligence and machine learning is constantly evolving. We are continuously striving to enhance our Services to make them more precise, dependable, secure, and beneficial. As machine learning is probabilistic in nature, the use of our Services may lead to erroneous Output that does not accurately depict real people, places, or facts in some situations. You should assess the accuracy of any Output that is appropriate for your use case, including through human review of the Output.
(a) Fees and Payment: You are responsible for all fees and charges incurred while using LiveChatWith.Us ("Fees"). These Fees will be charged in accordance with the prices and terms outlined on the pricing page, or as agreed between us in writing. We reserve the right to correct any pricing errors or mistakes, even if an invoice has already been issued or payment has been received. You must provide accurate and complete billing information, including a valid and authorized payment method. We may charge your payment method on a periodic basis, and we may reasonably change the date on which the charge is posted. By using our Services, you authorize LiveChatWith.Us and its affiliates, as well as our third-party payment processor(s), to charge your payment method for any Fees. If your payment cannot be completed, we will provide written notice and may suspend access to our Services until payment is received. All payments are due upon invoice issuance, and Fees are payable in the currency specified by LiveChatWith.Us. Payments are nonrefundable except as provided in this Agreement.
(b) Taxes: Unless otherwise stated, Fees do not include any federal, state, local, or foreign taxes, duties, or similar assessments ("Taxes"). You are solely responsible for paying all Taxes associated with your use of LiveChatWith.Us, excluding Taxes based on our net income, and we may invoice you for such Taxes. You agree to promptly pay all Taxes and provide us with documentation showing payment or additional evidence that we may reasonably require. LiveChatWith.Us uses the name and address in your account registration as the place of supply for tax purposes, so you must keep this information accurate and up-to-date.
(c) Changes to Pricing: LiveChatWith.Us reserves the right to modify the prices for its Services at any time by posting the changes on the LiveChatWith.Us website or by notifying you via email or through your account. Any price changes will be effective 14 days after they are posted, unless the changes are made for legal reasons or to Beta Services (as defined in our Service Terms), in which case they will be effective immediately. Changes to prices will apply to all Fees charged to your account after the effective date of the changes.
(d) Fee Disputes and Late Payments: If you wish to dispute any Fees or Taxes charged to your account, you must notify LiveChatWith.Us in writing at wecare@livechatwith.us within thirty (30) days of the date of the disputed invoice. If any Fees remain unpaid after the due date, LiveChatWith.Us may impose a late payment fee of 1.5% of the unpaid balance per month or the maximum rate permitted by law, whichever is less. LiveChatWith.Us may also suspend your access to the Services after providing you with written notice of the late payment.
(e) Free Tier: You may only create one account to take advantage of the free tier of the Services. If LiveChatWith.Us determines that you are not using the free tier in good faith, it may charge you standard Fees for the Services or terminate your access to the Services.
(a) Confidentiality: You may be given access to Confidential Information of LiveChatWith.Us, its affiliates, and other third parties. You may use Confidential Information only as needed to use the Services as permitted under these Terms. You may not disclose Confidential Information to any third party, and you will protect Confidential Information in the same manner that you protect your own confidential information of a similar nature, using at least reasonable care. "Confidential Information" means nonpublic information that LiveChatWith.Us or its affiliates or third parties designate as confidential or should reasonably be considered confidential under the circumstances, including software, specifications, and other nonpublic business information. Confidential Information does not include information that: (i) is or becomes generally available to the public through no fault of yours; (ii) you already possess without any confidentiality obligations when you received it under these Terms; (iii) is rightfully disclosed to you by a third party without any confidentiality obligations; or (iv) you independently developed without using Confidential Information. You may disclose Confidential Information when required by law or the valid order of a court or other governmental authority if you give reasonable prior written notice to LiveChatWith.Us and use reasonable efforts to limit the scope of disclosure, including assisting us with challenging the disclosure requirement, in each case where possible.
(b) Security: You must implement reasonable and appropriate measures designed to help secure your access to and use of the Services. If you discover any vulnerabilities or breaches related to your use of the Services, you must promptly contact LiveChatWith.Us and provide details of the vulnerability or breach.
(c) Processing of Personal Data: If you use the Services to process personal data, you must provide legally adequate privacy notices and obtain necessary consents for the processing of such data, and you represent to us that you are processing such data in accordance with applicable law. If you will be using the LiveChatWith.Us API for the processing of “personal data” as defined in the GDPR or “Personal Information” as defined in CCPA, please fill out this form to request to execute our Data Processing Addendum.
(a) Termination and Suspension: These Terms will become effective when you begin using the Services and will continue in effect until terminated. You may terminate these Terms at any time and for any reason by ceasing to use the Services and Content. We may terminate these Terms for any reason by providing you with at least 30 days' notice. We may immediately terminate these Terms if you breach Sections 2 (Usage Requirements), 5 (Confidentiality, Security, and Data Protection), 8 (Dispute Resolution), or 9 (General Terms), if changes in relationships with third-party technology providers outside our control occur, or to comply with laws or government requests. We may suspend your access to the Services if you fail to comply with these Terms, if your use poses a security risk to us or any third party, or if we suspect that your use is fraudulent or could subject us or any third party to liability.
(b) Effects of Termination: Upon termination, you must stop using the Services, and you must promptly return or destroy any Confidential Information, as instructed by us. The provisions of these Terms that should survive termination or expiration will survive, including but not limited to Sections 3 and 5-9.
(a) Indemnity: You agree to defend, indemnify, and hold harmless LiveChatWith.Us, its affiliates, and personnel from and against any claims, losses, and expenses (including attorneys’ fees) arising from or related to your use of the Services, including your Content, products or services you develop or offer in connection with the Services, and your breach of these Terms or violation of applicable law.
(b) Disclaimer: THE SERVICES ARE PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, LIVECHATWITH.US AND ITS AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. LIVECHATWITH.US DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, OR ERROR-FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.
(c) Limitations of Liability: NEITHER LIVECHATWITH.US NOR ANY OF ITS AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, DATA LOSS, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF LIVECHATWITH.US HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:
(a) Mandatory Arbitration: You and LiveChatWith.Us agree to resolve any past or present claims relating to these Terms or our Services through final and binding arbitration, except that you have the right to opt out of these arbitration terms, and future changes to these arbitration terms, by filling out this form within 30 days of agreeing to these arbitration terms or the relevant changes.
(b) Informal Dispute Resolution: We would like to understand and try to address your concerns prior to formal legal action. Before filing a claim against LiveChatWith.Us, you agree to try to resolve the dispute informally by sending us notice at wecare@livechatwith.us of your name, a description of the dispute, and the relief you seek. If we are unable to resolve a dispute within 60 days, you may bring a formal proceeding. Any statute of limitations will be tolled during the 60-day resolution process.
(c) Arbitration Forum: Either party may commence binding arbitration through ADR Services, an alternative dispute resolution provider. The parties will pay equal shares of the arbitration fees. If the arbitrator finds that you cannot afford to pay the arbitration fees and cannot obtain a waiver, LiveChatWith.Us will pay them for you. LiveChatWith.Us will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
(d) Arbitration Procedures: The arbitration will be conducted by telephone, based on written submissions, video conference, or in person in San Francisco, California, or at another mutually agreed location. The arbitration will be conducted by a sole arbitrator by ADR Services under its then-prevailing rules. All issues are for the arbitrator to decide, except a California court has the authority to determine (i) the scope, enforceability, and arbitrability of this Section 8, including the mass filing procedures below, and (ii) whether you have complied with the pre-arbitration requirements in this section. The amount of any settlement offer will not be disclosed to the arbitrator by either party until after the arbitrator determines the final award, if any.
(e) Exceptions: This arbitration section does not require arbitration of the following claims: (i) individual claims brought in small claims court; and (ii) injunctive or other equitable relief to stop unauthorized use or abuse of the Services or intellectual property infringement.
(f) No Class Actions: Disputes must be brought on an individual basis only and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed. If for any reason a dispute proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury in any action, proceeding, or counterclaim. This does not prevent either party from participating in a class-wide settlement of claims.
(g) Mass Filings: If, at any time, 30 or more similar demands for arbitration are asserted against LiveChatWith.Us or related parties by the same or coordinated counsel or entities (“Mass Filing”), ADR Services will randomly assign sequential numbers to each of the Mass Filings. Claims numbered 1-10 will be the “Initial Test Cases” and will proceed to arbitration first. The arbitrators will render a final award for the Initial Test Cases within 120 days of the initial pre-hearing conference, unless the claims are resolved in advance or the parties agree to extend the deadline. The parties will then have 90 days (the “Mediation Period”) to resolve the remaining cases in mediation based on the awards from the Initial Test Cases. If the parties are unable to resolve the outstanding claims during this time, the parties may choose to opt out of the arbitration process and proceed in court by providing written notice to the other party within 60 days after the Mediation Period. Otherwise, the remaining cases will be arbitrated in their assigned order. Any statute of limitations will be tolled from the time the Initial Test Cases are chosen until your case is chosen as described above.
(h) Severability: If any part of this Section 8 is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow Mass Filing or class or representative arbitration, this Section 8 will be unenforceable in its entirety. Nothing in this section will be deemed to waive or otherwise limit the right to seek public injunctive relief or any other non-waivable right, pending a ruling on the substance of such claim from the arbitrator.
(a) Relationship of the Parties: These Terms do not create a partnership, joint venture, or agency relationship between you and LiveChatWith.Us or any of LiveChatWith.Us’s affiliates. LiveChatWith.Us and you are independent contractors, and neither party will have the power to bind the other or to incur obligations on the other’s behalf without the other party’s prior written consent.
(b) Use of Brands: You may not use LiveChatWith.Us’s or any of its affiliates’ names, logos, or trademarks without our prior written consent.
(c) U.S. Federal Agency Entities: The Services were developed solely at private expense and are commercial computer software and related documentation within the meaning of the applicable U.S. Federal Acquisition Regulation and agency supplements thereto.
(d) Copyright Complaints: If you believe that your intellectual property rights have been infringed, please send notice to the address below or fill out this form. We may delete or disable content alleged to be infringing and may terminate accounts of repeat infringers.
(e) Assignment and Delegation: You may not assign or delegate any rights or obligations under these Terms, including in connection with a change of control. Any purported assignment and delegation shall be null and void. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, or to any affiliate or as part of a corporate reorganization.
(f) Modifications: We may amend these Terms from time to time by posting a revised version on the website, or if an update materially adversely affects your rights or obligations under these Terms, we will provide notice to you either by emailing the email associated with your account or providing an in-product notification. Those changes will become effective no sooner than 30 days after we notify you. All other changes will be effective immediately. Your continued use of the Services after any change means you agree to such change.
(g) Notices: All notices will be in writing. We may notify you using the registration information you provided or the email address associated with your use of the Services. Service will be deemed given on the date of receipt if delivered by email or on the date sent via courier if delivered by post. LiveChatWith.Us accepts service of process at this address: LiveChatWith.Us, LLC, 123 Main Street, San Francisco, CA 94110, Attn: wecare@livechatwith.us.
(h) Waiver and Severability: If you do not comply with these Terms, and LiveChatWith.Us does not take action right away, this does not mean LiveChatWith.Us is giving up any of our rights. Except as provided in Section 8, if any part of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, that term will be enforced to the maximum extent permissible, and it will not affect the enforceability of any other terms.
(i) Export Controls: The Services may not be used in or for the benefit of, exported, or re-exported (a) into any U.S. embargoed countries (collectively, the “Embargoed Countries”) or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals, any other restricted party lists (existing now or in the future) identified by the Office of Foreign Asset Control, or the U.S. Department of Commerce Denied Persons List or Entity List, or any other restricted party lists (collectively, “Restricted Party Lists”). You represent and warrant that you are not located in any Embargoed Countries and not on any such restricted party lists. You must comply with all applicable laws related to Embargoed Countries or Restricted Party Lists, including any requirements or obligations to know your end users directly.
(j) Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any legal proceedings arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in San Francisco, California.
(k) Force Majeure: LiveChatWith.Us shall not be liable for any failure to perform its obligations hereunder where the failure results from any cause beyond LiveChatWith.Us's reasonable control, including acts of God, labor disputes, war, acts of terrorism, or governmental action.
(l) Entire Agreement: These Terms (including any referenced policies or agreements) constitute the entire agreement between you and LiveChatWith.Us and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter of these Terms.
(m) No Waiver: The failure of either party to enforce any provision of these Terms shall not constitute a waiver of future enforcement of that or any other provision.
(n) Assignment: LiveChatWith.Us may assign or transfer its rights and obligations under these Terms without restriction. You may not assign your rights or obligations under these Terms without our prior written consent.
(o) Headings for Convenience: Section headings are for convenience only and have no legal or contractual effect.
(p) Third-Party Beneficiaries: These Terms do not confer any third-party beneficiary rights.
(q) Electronic Communications: You agree that communications can be conducted electronically and that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
(r) Survival: The provisions of these Terms that should survive termination or expiration will survive, including but not limited to Sections 3, 5-9, and any other provisions that by their nature should survive.
(s) Contact Information: If you have any questions about these Terms, please contact us at wecare@livechatwith.us.
(a) Prohibited Activities: You agree not to engage in any of the following prohibited activities:
(b) User Responsibility: You are responsible for all actions taken under your account and for any Content you provide. You must ensure that your use of the Services complies with these Terms and all applicable laws.
We at LiveChatWith.Us (together with our affiliates, “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website and services (collectively, “Services”). This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.
For information about how we collect and use training information to develop our language models that power our chat service and other Services, and your choices with respect to that information, please see this help center article.
We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows:
We may collect Personal Information if you create an account to use our Services or communicate with us as follows:
When you visit, use, and interact with the Services, we may receive the following information about your visit, use, or interactions (“Technical Information”):
We may use Personal Information for the following purposes:
Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information and use the aggregated information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information, or make such aggregated information generally available. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to re-identify the information.
As noted above, we may use Content you provide us to improve our Services, for example, to train the models that power LiveChatWith.Us. See here for instructions on how you can opt out of our use of your Content to train our models.
When you choose to connect your Google account to our Services, we adhere to strict guidelines regarding the use of Google user data:
In certain circumstances, LiveChatWith.Us may disclose your Personal Information to third parties without further notice to you, unless required by law:
Depending on your location, you may have certain statutory rights in relation to your Personal Information. For example, you may have the right to:
You can exercise some of these rights through your LiveChatWith.Us account. If you are unable to exercise your rights through your account, please send your request to wecare@livechatwith.us.
Please note that LiveChatWith.Us is an AI-powered chat platform that generates responses based on user input. The responses may not always be factually accurate, and we cannot guarantee the accuracy of the information provided. If you believe that the generated responses contain factually inaccurate personal information about you, you may submit a correction request to wecare@livechatwith.us. However, due to the technical complexity of our models, we may not be able to correct the inaccuracy. In that case, you may request that we remove your personal information from the platform's output by filling out this form.
For information on how to exercise your rights with respect to data we have collected from the internet to train our models, please see this help center article.
LiveChatWith.Us provides California residents with certain privacy rights with respect to their Personal Information. These rights are subject to applicable exceptions and include:
We do not sell or share Personal Information as defined by the California Consumer Privacy Act, as amended by the California Privacy Rights Act. We also do not process sensitive personal information for the purposes of inferring characteristics about a consumer.
If you are a California resident and wish to exercise your CCPA privacy rights, please send your request to wecare@livechatwith.us. To protect your Personal Information from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not provide, correct, or delete your Personal Information.
You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf, and you may also be required to independently verify your identity and submit proof of your residency with us. Authorized agent requests can be submitted to wecare@livechatwith.us.
LiveChatWith.Us is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If you believe that we have collected Personal Information from a child under 13, please contact us at wecare@livechatwith.us. We will investigate and delete the information if necessary. If you are between the ages of 13 and 18, you must have the consent of a parent or legal guardian to use our Services.
Our Service may contain links to third-party sites that are not operated or controlled by LiveChatWith.Us, such as social media services. The privacy policies and terms of service of third-party sites govern the information you provide to them, not this Privacy Policy. LiveChatWith.Us provides these links for your convenience and does not endorse or review these sites. For information on the privacy practices and policies of third-party sites, please contact them directly.
At LiveChatWith.Us, we take commercially reasonable measures to protect your Personal Information online and offline, including technical, administrative, and organizational measures to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, please be aware that no email or internet transmission is entirely secure or error-free. Thus, you should exercise caution in deciding what information you share with us through email or the Service. Moreover, we are not responsible for evading any privacy settings or security measures on the Service or third-party websites.
We will only retain your Personal Information for as long as it is necessary to provide our Service to you or for other legitimate business purposes, such as resolving disputes, ensuring safety and security, or complying with legal obligations. The retention period will depend on various factors, including the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.
We may also anonymize or de-identify your Personal Information to use it for research or statistical purposes, as mentioned earlier. In this case, we may use such information indefinitely without further notice to you.
For LiveChatWith.Us users outside of the United States, you understand and acknowledge that your Personal Information may be transferred to our facilities and servers in the United States.
Legal Basis for Processing: We process your Personal Information based on the following legal bases:
EEA and UK Representative: We have appointed VeraSafe as our representative in the EEA and UK for data protection matters. If you have any questions or concerns regarding the processing of your Personal Information, you can contact VeraSafe using this contact form. Alternatively:
If you feel we have not adequately addressed an issue, you have the right to lodge a complaint with your local supervisory authority.
Data Transfers: If required, we will use appropriate safeguards to transfer Personal Information outside of the EEA, Switzerland, and the UK. We will only transfer Personal Information pursuant to a legally valid transfer mechanism.
Data Controller: For the purposes of the UK and EU General Data Protection Regulation 2018, LiveChatWith.Us's data controller is LiveChatWith.Us, LLC at wecare@livechatwith.us.
We reserve the right to modify this Privacy Policy at any time. In the event of any changes, we will update this page and, if required by applicable law, provide you with additional notice. Your continued use of the Services or provision of Personal Information to us after any such updates constitutes your acceptance of the revised Privacy Policy.
If you have any questions or concerns regarding this Privacy Policy that have not been addressed, please reach out to our support team at wecare@livechatwith.us or write to us at:
LiveChatWith.Us, LLC
123 Main Street
San Francisco, CA 94110
Attn: Privacy Team
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly.
We are committed to complying with data protection laws applicable to our processing of Personal Information. We maintain appropriate technical and organizational measures to protect Personal Information against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, or disclosure.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify LiveChatWith.Us immediately of any unauthorized use of your account or any other breach of security.
This Privacy Policy does not confer any third-party beneficiary rights.
The failure of LiveChatWith.Us to enforce any right or provision of this Privacy Policy shall not constitute a waiver of future enforcement of that right or provision.
If any provision of this Privacy Policy is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent permissible, and the other provisions of this Privacy Policy shall remain in full force and effect.
These Service Terms apply to your use of the Services provided by LiveChatWith.Us. Any capitalized terms not defined in these terms shall have the meanings set forth in the Agreement. In case of any conflict between these Service Terms and the Agreement, these Service Terms shall take precedence. The term “Content” includes “Customer Content”.
This section outlines your use of LiveChatWith.Us's services or features offered on an alpha, preview, early access, or beta basis (“Beta Services”). Beta Services are provided on an “as-is” basis for testing and evaluation.
LiveChatWith.Us provides no representations or warranties for Beta Services, including any guarantee that Beta Services will be readily available, free from interruption or error, or that Content will be secure, or not lost or damaged. To the extent allowed by law, LiveChatWith.Us explicitly disclaims any warranties for Beta Services, including any implied warranties of merchantability, satisfactory quality, fitness for a specific purpose, non-infringement, or quiet enjoyment, and any warranties arising out of any course of dealing or usage of trade.
(a) Code Generation Output: Output generated by code generation features of our Services, including LiveChatWith.Us Codex, may be subject to third-party licenses, including, but not limited to, open-source licenses. You are responsible for ensuring that your use of any such Output complies with the terms of any applicable licenses.
(b) Use of Mono API: In the event that you use Mono API to obtain results from the web interface, Mono API is merely a tool. How you use it is up to you, and you will bear all legal responsibilities as well as accept all the results it returns. We are not responsible for any damages caused by the use of Mono API, including but not limited to account suspension, incorrect information responses, misunderstandings, revenue loss, or any other costs. All responsibilities are yours once you decide to use Mono API.
Users of LiveChatWith.Us (the "Platform") are hereby informed and acknowledge that:
(a) Prohibited Activities: You agree not to engage in any of the following prohibited activities:
(b) User Responsibility: You are responsible for all actions taken under your account and for any Content you provide. You must ensure that your use of the Services complies with these Terms and all applicable laws.
(a) Platform Ownership: LiveChatWith.Us and its licensors own all intellectual property rights in the Services, including but not limited to software, logos, trademarks, and content provided by the platform. All rights not expressly granted under these Terms are reserved by LiveChatWith.Us.
(b) Limited License to Users: Subject to these Terms, LiveChatWith.Us grants you a non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business purposes.
(c) User Content: By submitting Content through the Services, you grant LiveChatWith.Us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, publish, transmit, and display such Content for the purpose of providing the Services.
The Services may contain links to third-party websites or resources. LiveChatWith.Us is not responsible or liable for the availability, accuracy, content, or policies of third-party websites or resources. Access to such websites or resources is at your own risk and subject to the terms and conditions of those websites or resources.
LiveChatWith.Us reserves the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. You agree that LiveChatWith.Us shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.
LiveChatWith.Us shall not be liable for any failure to perform its obligations under these Terms if such failure results from any cause beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
These Service Terms and any disputes arising out of or related to these Service Terms or the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any legal proceedings arising out of or relating to these Service Terms shall be brought exclusively in the federal or state courts located in San Francisco, California.
These Service Terms (including any referenced policies or agreements) constitute the entire agreement between you and LiveChatWith.Us with respect to the subject matter hereof and supersede all prior or contemporaneous understandings regarding such subject matter.
If any provision of these Service Terms is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent permissible, and the other provisions of these Service Terms shall remain in full force and effect.
The failure of LiveChatWith.Us to enforce any right or provision of these Service Terms shall not constitute a waiver of future enforcement of that right or provision.
You may not assign or transfer these Service Terms, by operation of law or otherwise, without LiveChatWith.Us's prior written consent. Any attempt by you to assign or transfer these Service Terms, without such consent, will be null and of no effect. LiveChatWith.Us may assign or transfer these Service Terms at its sole discretion without restriction.
The section headings in these Service Terms are for convenience only and have no legal or contractual effect.
The provisions of these Service Terms that should survive termination or expiration will survive, including but not limited to Sections 2, 3, 5, and 9-15.
If you have any questions about these Service Terms, please contact us at wecare@livechatwith.us.
You must comply with all applicable data protection and privacy laws in connection with your use of the Services. You are responsible for obtaining any necessary consents from individuals whose data you provide to us, and for ensuring that you have the right to transfer such data to us for processing in accordance with our Privacy Policy.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify LiveChatWith.Us immediately of any unauthorized use of your account or any other breach of security. LiveChatWith.Us will not be liable for any loss or damage arising from your failure to comply with this obligation.
You agree to receive promotional communications and newsletters from LiveChatWith.Us. You may opt out of receiving promotional communications by following the unsubscribe instructions included in our communications or by contacting us at wecare@livechatwith.us.
By submitting feedback, ideas, or suggestions regarding the Services ("Feedback"), you acknowledge that the Feedback is not confidential and you authorize LiveChatWith.Us to use that Feedback without restriction and without payment to you. Feedback is considered a type of Content.
These Service Terms do not and are not intended to confer any rights or remedies upon any person other than you and LiveChatWith.Us.
You agree that communications and transactions between us may be conducted electronically.