livechatwith.us

Terms & policies

Terms of use

Thank you for using LiveChatWith.Us!


 

These Terms of Use apply when you use the services of LiveChatWith.Us or our affiliates, including our application programming interface, software, tools, developer services, data, documentation, and websites (“Services”). The Terms include our Service Terms, Sharing & Publication Policy, Usage Policies, and other documentation, guidelines, or policies we may provide in writing. By using our Services, you agree to these Terms. Our Privacy Policy explains how we collect and use personal information.


 

  1. Registration and Access

To use our platform, you must meet the minimum age requirement of 13 years old. If you are under 18, you need to get permission from your parent or legal guardian first. If you are registering on behalf of someone else or a company, you must have the proper authorization to accept our Terms of Use. It's important that you provide truthful and complete information during registration. Your account access credentials should not be shared with others outside of your organization, and you are accountable for all actions made under your account.


 

  1. Usage Requirements

(a) To access and use LiveChatWith.Us, you must be at least 13 years old. If you are under 18, you must have your parent or legal guardian’s permission to use the services. You must provide accurate information while registering for an account and should not share your account information with anyone outside your organization. You are solely responsible for all activities that occur using your account. By using the services, you agree to comply with the Terms and all applicable laws. LiveChatWith.Us and its affiliates own all rights, title, and interest in and to the services.



 

(b) Feedback. We value your feedback, comments, ideas, proposals, and suggestions for improvements. By providing any of these, you agree that LiveChatWith.Us may use them without restriction or compensation to you.


 

(c) Restrictions. You may not use the services in a way that infringes, misappropriates, or violates any person's rights. You may not attempt to discover the source code or underlying components of models, algorithms, and systems of the services, except to the extent such restrictions are contrary to applicable law. You may not use the output from the services to develop models that compete with LiveChatWith.Us. Except as permitted through the API, you may not use any automated or programmatic method to extract data or output from the services, including scraping, web harvesting, or web data extraction. You must comply with all rate limits and other requirements mentioned in our documentation. You may use services only in geographies currently supported by LiveChatWith.Us. You may not buy, sell, or transfer API keys without our prior consent or send us any personal information of children under 13 or the applicable age of digital consent.


 

(d) Third Party Services. If you use any third-party software, services, or other products in connection with the services, they are subject to their own terms, and we are not responsible for them.


 

  1. Content


 

(a) Input and Output. You can provide Input to LiveChatWith.Us and receive Output generated by LiveChatWith.Us based on your Input. Input and Output are collectively referred to as “Content.” You own all Input subject to your compliance with these Terms. LiveChatWith.Us assigns to you all its right, title, and interest in and to Output, subject to your compliance with these Terms. This means that you can use Content for any purpose, including commercial purposes like sale or publication, if you comply with these Terms. LiveChatWith.Us may use Content to provide and maintain the Services, comply with applicable law, and enforce our policies. You are responsible for Content, including ensuring that it does not violate any applicable law or these Terms.


 

(b) Similarity of Content. Due to the nature of machine learning, Output may not be unique across users and LiveChatWith.Us may generate the same or similar Output for multiple users. For instance, you may provide Input to a model like “What is the capital of France?” and receive Output such as “Paris.” Other users may also ask similar questions and receive the same response. Responses generated for other users are not considered your Content.


 

(c) Use of Content for Service Enhancement. We do not utilize any API Content that you provide or receive to enhance or develop our Services. However, we may use Non-API Content from other Services to improve and develop our Services further. For more information on how Non-API Content may be used to enhance model performance, please refer to our guidelines. If you do not want us to use your Non-API Content to improve our Services, you can choose to opt out by filling out a form. Please note that this may restrict our ability to improve our Services to better meet your specific needs.


 

(d) Precision. The field of artificial intelligence and machine learning is constantly evolving. We are continuously striving to enhance our Services to make them more precise, dependable, secure, and beneficial. As machine learning is probabilistic in nature, the use of our Services may lead to erroneous Output that does not accurately depict real people, places, or facts in some situations. You should assess the accuracy of any Output that is appropriate for your use case, including through human review of the Output.



 

  1. Payment and Charges

(a) Fees and Payment. You are responsible for all fees and charges incurred while using LiveChatWith.Us ("Fees"). These Fees will be charged in accordance with the prices and terms outlined on the pricing page, or as agreed between us in writing. We reserve the right to correct any pricing errors or mistakes, even if an invoice has already been issued or payment has been received. You must provide accurate and complete billing information, including a valid and authorized payment method. We may charge your payment method on a periodic basis, and we may reasonably change the date on which the charge is posted. By using our Services, you authorize LiveChatWith.Us and its affiliates, as well as our third-party payment processor(s), to charge your payment method for any Fees. If your payment cannot be completed, we will provide written notice and may suspend access to our Services until payment is received. All payments are due upon invoice issuance, and fees are payable in the currency specified by LiveChatWith.Us. Payments are nonrefundable except as provided in this Agreement.


 

(b) Taxes. Unless otherwise stated, Fees do not include any federal, state, local, or foreign taxes, duties, or similar assessments ("Taxes"). You are solely responsible for paying all Taxes associated with your use of LiveChatWith.Us, excluding Taxes based on our net income, and we may invoice you for such Taxes. You agree to promptly pay all Taxes and provide us with documentation showing payment or additional evidence that we may reasonably require. LiveChatWith.Us uses the name and address in your account registration as the place of supply for tax purposes, so you must keep this information accurate and up-to-date.


 

(c) Changes to Pricing. LiveChatWith.Us reserves the right to modify the prices for its services at any time by posting the changes on the LiveChatWith.Us website or by notifying you via email or through your account. Any price changes will be effective 14 days after they are posted, unless the changes are made for legal reasons or to Beta Services (as defined in our Service Terms), in which case they will be effective immediately. Changes to prices will apply to all Fees charged to your account after the effective date of the changes.


 

(d) Fee Disputes and Late Payments. If you wish to dispute any Fees or Taxes charged to your account, you must notify LiveChatWith.Us in writing at wecare@livechatwith.us within thirty (30) days of the date of the disputed invoice. If any Fees remain unpaid after the due date, LiveChatWith.Us may impose a late payment fee of 1.5% of the unpaid balance per month or the maximum rate permitted by law, whichever is less. LiveChatWith.Us may also suspend your access to the Services after providing you with written notice of the late payment.


 

(e) Free Tier. You may only create one account to take advantage of the free tier of the Services. If LiveChatWith.Us determines that you are not using the free tier in good faith, it may charge you standard fees for the Services or terminate your access to the Services.


 

  1. Confidentiality, Security and Data Protection

(a) Confidentiality. You may be given access to Confidential Information of LiveChatWith.Us, its affiliates and other third parties. You may use Confidential Information only as needed to use the Services as permitted under these Terms. You may not disclose Confidential Information to any third party, and you will protect Confidential Information in the same manner that you protect your own confidential information of a similar nature, using at least reasonable care. Confidential Information means nonpublic information that LiveChatWith.Us or its affiliates or third parties designate as confidential or should reasonably be considered confidential under the circumstances, including software, specifications, and other nonpublic business information. Confidential Information does not include information that: (i) is or becomes generally available to the public through no fault of yours; (ii) you already possess without any confidentiality obligations when you received it under these Terms; (iii) is rightfully disclosed to you by a third party without any confidentiality obligations; or (iv) you independently developed without using Confidential Information. You may disclose Confidential Information when required by law or the valid order of a court or other governmental authority if you give reasonable prior written notice to LiveChatWith.Us and use reasonable efforts to limit the scope of disclosure, including assisting us with challenging the disclosure requirement, in each case where possible.


 

(b) Security. You must implement reasonable and appropriate measures designed to help secure your access to and use of the Services. If you discover any vulnerabilities or breaches related to your use of the Services, you must promptly contact LiveChatWith.Us and provide details of the vulnerability or breach.


 

(c) Processing of Personal Data. If you use the Services to process personal data, you must provide legally adequate privacy notices and obtain necessary consents for the processing of such data, and you represent to us that you are processing such data in accordance with applicable law. If you will be using the LiveChatWith.Us API for the processing of “personal data” as defined in the GDPR or “Personal Information” as defined in CCPA, please fill out this form to request to execute our Data Processing Addendum.



 

  1. Term and Termination

(a) Termination and Suspension. These Terms will become effective when you begin using the Services and will continue in effect until terminated. You may terminate these Terms at any time and for any reason by ceasing to use the Services and Content. We may terminate these Terms for any reason by providing you with at least 30 days' notice. We may immediately terminate these Terms if you breach Sections 2 (Requirements for Use), 5 (Confidentiality, Security, and Data Protection), 8 (Dispute Resolution), or 9 (General Terms), if changes in relationships with third-party technology providers outside our control occur, or to comply with laws or government requests. We may suspend your access to the Services if you fail to comply with these Terms, if your use poses a security risk to us or any third party, or if we suspect that your use is fraudulent or could subject us or any third party to liability.


 

(b) Effects of Termination. Upon termination, you must stop using the Services, and you must promptly return or destroy any Confidential Information, as instructed by us. The provisions of these Terms that should survive termination or expiration will survive, including but not limited to Sections 3 and 5-9.


 

  1. Indemnification; Disclaimer of Warranties; Limitations on Liability

(a) Indemnity. You agree to defend, indemnify, and hold harmless LiveChatWith.Us, its affiliates, and personnel from and against any claims, losses, and expenses (including attorneys’ fees) arising from or related to your use of the Services, including your Content, products or services you develop or offer in connection with the Services, and your breach of these Terms or violation of applicable law.


 

(b) Disclaimer. THE SERVICES ARE PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, LiveChatWith.Us AND ITS AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. LiveChatWith.Us DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR-FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.


 

(c) Limitations of Liability. NEITHER LiveChatWith.Us NOR ANY OF ITS AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF LiveChatWith.Us HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.


 

  1. Dispute Resolution

YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:

(a) MANDATORY ARBITRATION. You and LiveChatWith.Us agree to resolve any past or present claims relating to these Terms or our Services through final and binding arbitration, except that you have the right to opt out of these arbitration terms, and future changes to these arbitration terms, by filling out this form within 30 days of agreeing to these arbitration terms or the relevant changes.


 

(b) Informal Dispute Resolution. We would like to understand and try to address your concerns prior to formal legal action. Before filing a claim against LiveChatWith.Us, you agree to try to resolve the dispute informally by sending us notice at wecare@livechatwith.us of your name, a description of the dispute, and the relief you seek. If we are unable to resolve a dispute within 60 days, you may bring a formal proceeding. Any statute of limitations will be tolled during the 60-day resolution process. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access at https://ec.europa.eu/consumers/odr.


 

(c) Arbitration Forum. Either party may commence binding arbitration through ADR Services, an alternative dispute resolution provider. The parties will pay equal shares of the arbitration fees. If the arbitrator finds that you cannot afford to pay the arbitration fees and cannot obtain a waiver, LiveChatWith.Us will pay them for you. LiveChatWith.Us will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.


 

(d) Arbitration Procedures. The arbitration will be conducted by telephone, based on written submissions, video conference, or in person in San Francisco, California or at another mutually agreed location. The arbitration will be conducted by a sole arbitrator by ADR Services under its then-prevailing rules. All issues are for the arbitrator to decide, except a California court has the authority to determine (i) the scope, enforceability, and arbitrability of this Section 8, including the mass filing procedures below, and (ii) whether you have complied with the pre-arbitration requirements in this section. The amount of any settlement offer will not be disclosed to the arbitrator by either party until after the arbitrator determines the final award, if any.


 

(e) Exceptions. This arbitration section does not require arbitration of the following claims: (i) individual claims brought in small claims court; and (ii) injunctive or other equitable relief to stop unauthorized use or abuse of the Services or intellectual property infringement.


 

(f) NO CLASS ACTIONS. Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed. If for any reason a dispute proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury in any action, proceeding, or counterclaim. This does not prevent either party from participating in a class-wide settlement of claims.


 

(g) Mass Filings. If, at any time, 30 or more similar demands for arbitration are asserted against LiveChatWith.Us or related parties by the same or coordinated counsel or entities (“Mass Filing”), ADR Services will randomly assign sequential numbers to each of the Mass Filings. Claims numbered 1-10 will be the “Initial Test Cases” and will proceed to arbitration first. The arbitrators will render a final award for the Initial Test Cases within 120 days of the initial pre-hearing conference, unless the claims are resolved in advance or the parties agree to extend the deadline. The parties will then have 90 days (the “Mediation Period”) to resolve the remaining cases in mediation based on the awards from the Initial Test Cases. If the parties are unable to resolve the outstanding claims during this time, the parties may choose to opt out of the arbitration process and proceed in court by providing written notice to the other party within 60 days after the Mediation Period. Otherwise, the remaining cases will be arbitrated in their assigned order. Any statute of limitations will be tolled from the time the Initial Test Cases are chosen until your case is chosen as described above.


 

(h) Severability. If any part of this Section 8 is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow Mass Filing or class or representative arbitration, this Section 8 will be unenforceable in its entirety. Nothing in this section will be deemed to waive or otherwise limit the right to seek public injunctive relief or any other non-waivable right, pending a ruling on the substance of such claim from the arbitrator.


 

  1. General Terms

(a) Relationship of the Parties. These Terms do not create a partnership, joint venture or agency relationship between you and LiveChatWith.Us or any of LiveChatWith.Us’s affiliates. LiveChatWith.Us and you are independent contractors and neither party will have the power to bind the other or to incur obligations on the other’s behalf without the other party’s prior written consent.


 

(b) Use of Brands. You may not use LiveChatWith.Us’s or any of its affiliates’ names, logos, or trademarks, without our prior written consent.


 

(c) U.S. Federal Agency Entities. The Services were developed solely at private expense and are commercial computer software and related documentation within the meaning of the applicable U.S. Federal Acquisition Regulation and agency supplements thereto.


 

(d) Copyright Complaints. If you believe that your intellectual property rights have been infringed, please send notice to the address below or fill out this form. We may delete or disable content alleged to be infringing and may terminate accounts of repeat infringers.


 

(e) Assignment and Delegation. You may not assign or delegate any rights or obligations under these Terms, including in connection with a change of control. Any purported assignment and delegation shall be null and void. We may assign these Terms in connection with a merger, acquisition or sale of all or substantially all of our assets, or to any affiliate or as part of a corporate reorganization.


 

(f) Modifications. We may amend these Terms from time to time by posting a revised version on the website, or if an update materially adversely affects your rights or obligations under these Terms we will provide notice to you either by emailing the email associated with your account or providing an in-product notification. Those changes will become effective no sooner than 30 days after we notify you. All other changes will be effective immediately. Your continued use of the Services after any change means you agree to such change.


 

(g) Notices. All notices will be in writing. We may notify you using the registration information you provided or the email address associated with your use of the Services. Service will be deemed given on the date of receipt if delivered by email or on the date sent via courier if delivered by post. LiveChatWith.Us accepts service of process at this address: LiveChatWith.Us, LLC., 123 Main Street, San Francisco, CA 94110, Attn: wecare@livechatwith.us.


 

(h) Waiver and Severability. If you do not comply with these Terms, and LiveChatWith.Us does not take action right away, this does not mean LiveChatWith.Us is giving up any of our rights. Except as provided in Section 8, if any part of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, that term will be enforced to the maximum extent permissible and it will not affect the enforceability of any other terms.


 

(i) Export Controls. The Services may not be used in or for the benefit of, exported, or re-exported (a) into any U.S. embargoed countries (collectively, the “Embargoed Countries”) or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals, any other restricted party lists (existing now or in the future) identified by the Office of Foreign Asset Control, or the U.S. Department of Commerce Denied Persons List or Entity List, or any other restricted party lists (collectively, “Restricted Party Lists”). You represent and warrant that you are not located in any Embargoed Countries and not on any such restricted party lists. You must comply with all applicable laws related to Embargoed Countries or Restricted Party Lists, including any requirements or obligations to know your end users directly.

Privacy policy


 

We at LiveChatWith.Us (together with our affiliates, “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website and services (collectively, “Services”). This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.


 

For information about how we collect and use training information to develop our language models that power our chat service and other Services, and your choices with respect to that information, please see this help center article.


 

  1. Personal information we collect

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as follows:

Personal Information You Provide: We may collect Personal Information if you create an account to use our Services or communicate with us as follows:


 

  • Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history, (collectively, “Account Information”).
  • User Content: When you use our Services, we may collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).
  • Communication Information: If you communicate with us, we may collect your name, contact information, and the contents of any messages you send (“Communication Information”).
  • Social Media Information: We have pages on social media sites like Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, “Social Information”). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.

Personal Information We Receive Automatically From Your Use of the Services: When you visit, use, and interact with the Services, we may receive the following information about your visit, use, or interactions (“Technical Information”):

  • Log Data: Information that your browser automatically sends whenever you use our website (“log data”). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.
  • Usage Data: We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, computer connection, IP address, and the like.
  • Device Information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
  • Cookies: We use cookies to operate and administer our Services and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using or negatively affect the display or function of a website or certain areas or features of a website. For more details on cookies, please visit All About Cookies.
  • Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services.
  1. How we use personal information

We may use Personal Information for the following purposes:

To provide, administer, maintain and/or analyze the Services;

  • To improve our Services and conduct research;
  • To communicate with you;
  • To develop new programs and services;
  • To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture, and networks; and
  • To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

Aggregated or De-Identified Information. We may aggregate or de-identify Personal Information and use the aggregated information to analyze the effectiveness of our Services, to improve and add features to our Services, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form and we will not attempt to reidentify the information.


 

As noted above, we may use Content you provide us to improve our Services, for example to train the models that power LiveChatWith.Us. See here for instructions on how you can opt out of our use of your Content to train our models.


 

2. Disclosure of personal information

In certain circumstances, LiveChatWith.Us may disclose your Personal Information to third parties without further notice to you, unless required by law:

  • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, event management services, email communication software and email newsletter services, and web analytics services. These parties will access, process, or store Personal Information only in the course of performing their duties to us.
  • Business Transfers: If LiveChatWith.Us is involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively a “Transaction”), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
  • Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.
  • Affiliates: We may disclose Personal Information to our affiliates, meaning an entity that controls, is controlled by, or is under common control with LiveChatWith.Us. Our affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.


 

4. Your rights

Depending on your location, you may have certain statutory rights in relation to your Personal Information. For example, you may have the right to:


 

  • Access your Personal Information.
  • Delete your Personal Information.
  • Correct or update your Personal Information.
  • Transfer your Personal Information elsewhere.
  • Withdraw your consent to the processing of your Personal Information where we rely on consent as the legal basis for processing.
  • Object to or restrict the processing of your Personal Information where we rely on legitimate interests as the legal basis for processing.


 

You can exercise some of these rights through your LiveChatWith.Us account. If you are unable to exercise your rights through your account, please send your request to wecare@LiveChatWith.Us.


 

Please note that LiveChatWith.Us is an AI-powered chat platform that generates responses based on user input. The responses may not always be factually accurate, and we cannot guarantee the accuracy of the information provided. If you believe that the generated responses contain factually inaccurate personal information about you, you may submit a correction request to wecare@LiveChatWith.Us. However, due to the technical complexity of our models, we may not be able to correct the inaccuracy. In that case, you may request that we remove your personal information from the platform's output by filling out this form.


 

For information on how to exercise your rights with respect to data we have collected from the internet to train our models, please see this help center article.


 

5. California privacy rights

The following table outlines how LiveChatWith.Us discloses different categories of personal information. For more information on the types of personal information we collect, how we use them, and our retention practices, please see the relevant sections above.


 

  • Category of Personal Information Disclosure of Personal Information Identifiers, such as contact details: We may disclose this information to our affiliates, service providers, and vendors, as well as parties involved in transactions, and law enforcement when required by law.
  • Commercial Information, such as transaction history: We may disclose this information to our affiliates, service providers, and vendors, as well as parties involved in transactions, and law enforcement when required by law.
  • Network Activity Information, such as content and usage data: We may disclose this information to our affiliates, service providers, and vendors, as well as parties involved in transactions, and law enforcement when required by law.
  • Geolocation Data: We may disclose this information to our affiliates, service providers, and vendors, as well as parties involved in transactions, and law enforcement when required by law.
  • Sensitive Personal Information, such as login credentials: We may disclose this information to our affiliates, service providers, and vendors, as well as parties involved in transactions, and law enforcement when required by law.


 

LiveChatWith.Us provides California residents with certain privacy rights with respect to their Personal Information. These rights are subject to applicable exceptions and include:


 

  • The right to know about our processing of your Personal Information, including the specific pieces of Personal Information that we have collected from you.
  • The right to request the deletion of your Personal Information.
  • The right to correct your Personal Information.
  • The right to be free from discrimination relating to the exercise of any of your privacy rights.

We do not sell or share Personal Information as defined by the California Consumer Privacy Act, as amended by the California Privacy Rights Act. We also do not process sensitive personal information for the purposes of inferring characteristics about a consumer.


 

If you are a California resident and wish to exercise your CCPA privacy rights, please send your request to wecare@LiveChatWith.Us. To protect your Personal Information from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not provide, correct, or delete your Personal Information.


 

You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us. Authorized agent requests can be submitted to wecare@LiveChatWith.Us.



 

6. Children

LiveChatWith.Us is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If you believe that we have collected Personal Information from a child under 13, please contact us at wecare@livechatwith.us. We will investigate and delete the information if necessary. If you are between the ages of 13 and 18, you must have the consent of a parent or legal guardian to use our services.


 

7. Links to other websites

Our Service may contain links to Third Party Sites that are not operated or controlled by LiveChatWith.Us, such as social media services. The privacy policies and terms of service of Third Party Sites govern the information you provide to them, not this Privacy Policy. LiveChatWith.Us provides these links for your convenience and does not endorse or review these sites. For information on the privacy practices and policies of Third Party Sites, please contact them directly.


 

8. Security and Retention

At LiveChatWith.Us, we take commercially reasonable measures to protect your Personal Information online and offline, including technical, administrative, and organizational measures to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, please be aware that no email or internet transmission is entirely secure or error-free. Thus, you should exercise caution in deciding what information you share with us through email or the Service. Moreover, we are not responsible for evading any privacy settings or security measures on the Service or third-party websites.


 

We will only retain your Personal Information for as long as it is necessary to provide our Service to you or for other legitimate business purposes, such as resolving disputes, ensuring safety and security, or complying with legal obligations. The retention period will depend on various factors, including the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.


 

We may also anonymize or de-identify your Personal Information to use it for research or statistical purposes, as mentioned earlier. In this case, we may use such information indefinitely without further notice to you.


 

9. International Users

For LiveChatWith.Us users outside of the United States, you understand and acknowledge that your Personal Information may be transferred to our facilities and servers in the United States.


 

For users in the EEA, UK, or Switzerland:


 

Legal Basis for Processing. We process your Personal Information based on the following legal bases:


 

  • Performance of a contract with you: We process your Account Information, Content, and Technical Information to provide our Services to you. If you do not provide this information, we may not be able to provide our Services to you.
  • Legitimate interests: We process your information to protect our Services from abuse, fraud, or security risks, or to develop, improve, or promote our Services, including when we train our models.
  • Your consent: We may ask for your consent to process your Personal Information for a specific purpose, and you have the right to withdraw your consent at any time.
  • Compliance with legal obligations: We may use your Personal Information to comply with applicable law or to protect our rights or the rights of others.


 

EEA and UK Representative. We have appointed VeraSafe as our representative in the EEA and UK for data protection matters. If you have any questions or concerns regarding the processing of your Personal Information, you can contact VeraSafe using this contact form. Alternatively:


 

  • For users in the EEA, you can contact VeraSafe at VeraSafe Ireland Ltd, Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork T23AT2P, Ireland.
  • For users in the UK, you can contact VeraSafe at VeraSafe United Kingdom Ltd., 37 Albert Embankment, London SE1 7TL, United Kingdom.


 

If you feel we have not adequately addressed an issue, you have the right to lodge a complaint with your local supervisory authority.


 

Data Transfers. If required, we will use appropriate safeguards to transfer Personal Information outside of the EEA, Switzerland, and the UK. We will only transfer Personal Information pursuant to a legally valid transfer mechanism.


 

Data Controller. For the purposes of the UK and EU General Data Protection Regulation 2018, LiveChatWith.Us's data controller is LiveChatWith.Us, LLC at wecare@LiveChatWith.Us.


 

10. Revisions to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. In the event of any changes, we will update this page and, if required by applicable law, provide you with additional notice. Your continued use of the Services or provision of Personal Information to us after any such updates constitutes your acceptance of the revised Privacy Policy.


 

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy that have not been addressed, please reach out to our support team.

Service terms

These Service Terms apply to your use of the Services provided by LiveChatWith.Us. Any capitalized terms not defined in these terms shall have the meanings set forth in the Agreement. In case of any conflict between these Service Terms and the Agreement, these Service Terms shall take precedence. The term “Content” includes “Customer Content”.


 

  1. Beta Services: 

This section outlines your use of LiveChatWith.Us's services or features offered on an alpha, preview, early access, or beta basis (“Beta Services”). Beta Services are provided on an “as-is” basis for testing and evaluation.

LiveChatWith.Us provides no representations or warranties for Beta Services, including any guarantee that Beta Services will be readily available, free from interruption or error, or that Content will be secure, or not lost or damaged. To the extent allowed by law, LiveChatWith.Us explicitly disclaims any warranties for Beta Services, including any implicit warranties of merchantability, satisfactory quality, fitness for a specific purpose, non-infringement, or quiet enjoyment, and any warranties arising out of any course of dealing or usage of trade.


 

  1. Codex and Code Generation

(a) Output generated by code generation features of our Services, including LiveChatWith.Us Codex, may be subject to third-party licenses, including, but not limited to, open source licenses. In the event that you use Mono API to obtain results from the web interface, Mono API is merely a tool. How you use it is up to you, and you will bear all legal responsibilities as well as accept all the results it returns. We are not responsible for any damages caused by the use of Mono API, including but not limited to, account suspension, incorrect information responses, misunderstandings, revenue loss, or any other costs. All responsibilities are yours once you decide to use Mono API